Refund policy

At Kookukart, we strive to deliver high-quality products. However, we only accept returns or exchanges under the following condition:

Eligibility for Return/Exchange:

• Returns or exchanges are only applicable if the product is defective or damaged upon arrival.
• You must provide a clear unboxing video showing the defect.

How to Request:

• Email us at kookukart@gmail.com within 48 hours of delivery.
• Attach:
  • Unboxing video
  • Order ID
  • Description of the issue

Important Notes:

• No returns/exchanges will be accepted without video proof.
• Requests made after 48 hours of delivery will not be considered.
• Products must be unused and in original packaging.

Resolution:

• After verification, we will offer:
  • Replacement (preferred) or
  • Refund (if replacement not available)